FAQ · Holisma Healthcare
TELEHEALTH AVAILABLE ACROSS WASHINGTON STATE(360) 776-9299TUE–FRI · 8:30AM–5:30PM PST
FREQUENTLY ASKED QUESTIONS

Questions patients ask before working with Dr. Grover.

Straightforward answers to what patients most commonly ask about naturopathic care, appointments, and how the practice works. If your question isn’t here, a Discovery Call is the fastest way to get a direct answer.

SCHEDULE A FREE DISCOVERY CALL

BEFORE YOUR FIRST VISIT

No referral is required. New patients can schedule directly through the online booking system. Dr. Grover also offers a complimentary 10-minute Discovery Call for anyone who wants to ask questions and determine whether her approach is a good fit before committing to a full appointment.

Any recent lab work or medical records from the past 12 months are helpful and can be faxed in advance to (360) 687-7800. New patient intake forms are completed electronically through the Jane patient portal after booking — completing them thoroughly before the appointment allows the first visit to cover more clinical ground.

The initial visit lasts anywhere from 90 minutes to three hours in length, depending on health complexity and which appointment type was chosen. It is an in-depth review of a patient's health history — not just current symptoms, but past illnesses, medications, significant life events, sleep, stress, relationships, and environment. Dr. Grover uses this full picture to identify what may be driving symptoms at the root level. Patients leave with a preliminary care plan, an assessment of any recent lab work, and a clear understanding of next steps.

No. All appointments are scheduled in advance through the Jane patient portal or by calling (360) 776-9299 during clinic hours, Tuesday through Friday, 8:30am–5:30pm PST.

Yes. Holisma Healthcare requires 24-hour notice to cancel or reschedule an appointment. Cancellations or reschedules with less than 24-hour notice are charged 50% of the anticipated office visit charges. Missed appointments (no-call, no-shows) are charged 100% of the anticipated office visit charges. A card on file is required to book, and in the event of a late cancellation or no-call/no-show, the card on file in Jane is charged automatically.

UNDERSTANDING NATUROPATHIC CARE

Naturopathic doctors licensed in Washington State complete four years of graduate-level medical training at an accredited naturopathic medical school, covering clinical sciences, physical diagnosis, and naturopathic therapeutics. Dr. Grover trained at the National University of Natural Medicine in Portland, Oregon. Washington-licensed NDs can diagnose, treat, and in most cases prescribe pharmaceutical medications, though Dr. Grover’s practice focuses on naturopathic therapeutics — botanical medicine, homeopathy, physical medicine, nutritional support, and lifestyle medicine.

Conventional medicine is trained to identify and treat disease states. Dr. Grover’s focus is upstream of that — identifying the physiological, nutritional, structural, and environmental patterns that produce symptoms before or alongside a diagnosable condition. She uses functional lab interpretation, extended appointment times, and a thorough health history to look for what standard workups may not capture. She works alongside patients’ conventional providers rather than replacing them.

No. Holisma Healthcare is an adjunctive care practice. Dr. Grover provides specialized naturopathic care alongside a patient’s primary care physician and other providers. She does not provide emergency care, urgent care, or primary care services. Patients are expected to maintain their relationship with a primary care provider.

Washington-licensed naturopathic doctors have prescribing authority for a defined formulary of pharmaceutical medications. Dr. Grover’s practice is focused primarily on naturopathic therapeutics, though she can prescribe pharmaceuticals when clinically indicated.

Yes. Many patients who come to Holisma arrive skeptical — they've typically been through multiple providers without resolution and are considering naturopathic care as a next step rather than a first choice. Dr. Grover's work is grounded in clinical evidence and documented practice. A Discovery Call is a good way to ask direct questions before committing to an appointment.

HOMEOPATHIC CARE & BNS

Homeopathy is a system of medicine that uses highly diluted preparations derived from natural substances to stimulate the body's healing response. It is practiced constitutionally at Holisma — meaning Dr. Grover selects a remedy based on the full picture of a patient's physical symptoms, emotional state, health history, and individual characteristics, rather than targeting a single diagnosis. Dr. Grover has completed over 350 hours of advanced homeopathic training under Dr. André Saine, one of the leading classical homeopaths in the world.

Homeoprophylaxis is a homeopathic approach to immune education that uses highly diluted preparations of disease-causing agents to support the immune system's familiarity with specific pathogens. It is offered at Holisma as an alternative or complement to conventional immunization for families who are interested in exploring non-conventional options. Dr. Grover discusses the program, how it works, and what it does and does not cover during a dedicated HP intake appointment. Parents considering HP are encouraged to make an informed decision that takes their child's full health picture into account.

BNS is a physical medicine technique that gently repositions the nasal passages and cranial bones using a small medical-grade balloon. The procedure takes approximately two minutes and is performed during a 30–60 minute appointment that includes a clinical assessment and progress review. It is used to address structural factors contributing to chronic nasal congestion, mouth breathing, recurring sinus infections, sleep-disordered breathing, headaches, and post-concussive symptoms. Most patients notice changes in breathing and drainage immediately following the adjustment. Dr. Grover has performed over 1,000 BNS treatments.

Learn about the BNS technique →

The number of treatments depends on the condition, its duration, severity, and the patient's health history. Dr. Grover generally recommends a minimum of three appointments before assessing response and deciding whether to continue. Some patients see significant change within the first few sessions; others require a longer series.

APPOINTMENTS & LOGISTICS

Yes. All appointment types except BNS are available via telehealth for patients located in Washington State. In-person appointments are available at 404 E. Main Street, Battle Ground, WA 98604, inside the Natural Family Health Clinic, Tuesday through Friday, 8:30am–5:30pm PST.

Frequency depends on the nature of the case. Most patients working toward specific health goals benefit from monthly check-ins for six to twelve months after the first visit. Follow-up appointments typically run 30–60 minutes. The schedule is adjusted as health changes.

Yes. Dr. Grover sees patients of all ages, including infants. Children receive the same individualized approach — a thorough intake, homeopathic care where appropriate, and treatment plans built around their specific health history. Pediatric appointments generally move faster than adult appointments because health histories are shorter.

Yes, for existing patients. Acute care appointments (30 minutes, $180) are available for established patients dealing with a sudden illness or time-sensitive concern — colds, infections, or acute symptoms that need prompt attention. New patients with acute concerns should establish care first through a New Patient Visit.

BILLING & INSURANCE

No. Holisma Healthcare is a self-pay practice. Insurance is not accepted. HSA and FSA accounts are accepted. Payment is due at the time of service via cash, check, or card.

Appointment fees vary by type and duration. The Discovery Call is complimentary. New patient visits range from $360 to $720, depending on the appointment type scheduled. BNS Initial is $400; BNS Follow-Up is $250.

View full pricing on the Services page →

Yes. HSA and FSA cards are accepted for all appointment types.

A credit card is stored on file in the Jane patient portal at the time of booking. The card is charged after the appointment is completed. Patients are not charged until the service is rendered, except in the case of late cancellation or no-show, in which case a fee of 50% to 100% of the anticipated office visit charges is charged to the card on file.

STILL WONDERING

STILL HAVE QUESTIONS?

The Discovery Call is a complimentary 10-minute phone conversation with Dr. Grover — the fastest way to get a direct answer about whether her approach is a good fit for what you are experiencing.

Holisma Healthcare · 404 E. Main Street, Battle Ground, WA · Tuesday–Friday, 8:30am–5:30pm · (360) 776-9299